Hello,
One of the domains (submit-form.com) of my cloud form sevice (formspark.io) seems to have been blacklisted by BT.
Unfortunately, a small fraction of our users use this domain for malicious purposes, and for this reason, it seems that BT has blacklisted it.
Both domains loaded fine for me, so it's not a BT ISP block or it wouldn't load for me in BT BB.
If you have contact with the BT customers unable to visit the domains, might be worth asking if they have any anti-virus/firewall software installed, maybe that is the block, alternativly ask if the have parental controls active (I don't).