cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Humaj
Beginner
160 Views
Message 1 of 8

The purple light just won't go!

Hi, 

I've read a lot of the summunity posts on the 'purple light of doom' but there's nothing on there about it happening during set up. I've done everything that the website says, but it's very unhelpful in saying 'make sure it's all plugged in'. I've re-set up four times now and can't figure out why it's not working!

Please help/advise. 

0 Ratings
Reply
7 REPLIES 7
Distinguished Sage
Distinguished Sage
152 Views
Message 2 of 8

Re: The purple light just won't go!

Do you have dial tone? If you have a purple light it means the line is disconnected somewhere.

0 Ratings
Reply
Moderator
Moderator
150 Views
Message 3 of 8

Re: The purple light just won't go!

@Humaj I'm really sorry to see you're having problems with your broadband connection. Has your order completed yet? It sounds like the broadband hasn't been activated on the line yet. 

0 Ratings
Reply
Humaj
Beginner
139 Views
Message 4 of 8

Re: The purple light just won't go!

@licquorice How do I check that? We don't have a phone...

0 Ratings
Reply
Humaj
Beginner
135 Views
Message 5 of 8

Re: The purple light just won't go!

@NeilO got the email and have been checking the app - it was activated 26th and tried all this morning as I know it comes past midnight.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
129 Views
Message 6 of 8

Re: The purple light just won't go!


@Humaj wrote:

@licquorice How do I check that? We don't have a phone...


I suggest getting one, a £5 phone is a very good diagnostic tool

0 Ratings
Reply
Moderator
Moderator
107 Views
Message 7 of 8

Re: The purple light just won't go!

@Humaj thanks for getting back to me, it really should be working by now and I apologise for the poor start to your BT service.

To get this looked at quickly I'd recommend you get in touch with the orders team as it sounds like your order hasn't completed or the line is faulty. You can get in touch with the orders team on 0800 800 150 Monday to Saturday 8am - 8pm. Sunday 9am - 6pm

 

0 Ratings
Reply
Humaj
Beginner
95 Views
Message 8 of 8

Re: The purple light just won't go!

@NeilO Thanks for your reply - called up and there's been a big delay to next week! Hopefully it'll be gone by then. 

@licquorice thanks for the advice - will be picking that up for any future issues!

0 Ratings
Reply