We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
My work laptop started to struggle to connect to my smart hub 2 after Xmas and now won’t connect at all. Everything else in the house connects.
in Jan the laptop started to take most of Monday to connect, that then stretched to Tuesday and now cannot connect at all.
Work service call can’t resolve and can’t find an issue. Laptop will connect to other wifi just not mine
got a second work laptop and this does exactly the same
my laptop has successfully connected at home for years
done all manner of resets on laptop - all points to my smart hub.
will connect by Ethernet cable but not Wi-fi extender
any suggestions welcomed
Not yet thanks
I was put off when I saw the BT message to record config before doing so. Is this right or is it just like doing a hard reset on a laptop and everything sets back up as before.
I guess I will have to reconnect Sky etc
It just puts the hub back to default settings, unless you have made a lot of configuration changes such as port forwarding, there is no need to backup the config. Just remember to disable Smart Setup again after the reset.