To link smart plug

[Mikelloyd]

I can't connect my TP link smart plug to my smart hub it just doesn't get recognised

[Keith_Beddoe · Accepted solution]

 Welcome to this user forum.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Also try separating and renaming the SSIDs as that can cause problems.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

[Mikelloyd]

I have separated channels and turned off smart setup. To reset hub do I just turn off and on or need to unplug?

[licquorice]

Neither, you need to press the recessed reset button with a paperclip for 20 seconds until the lights flash.

You will need to turn off smart setup and split the wireless again afterwards.