We live in Wye, Kent (01233 phone code) and our broadband has been out since Sunday. First we were told it would be fixed by midnight Monday, then last night, and now there is no fixed time. Can we get a refund for the length of time this issue is taking to resolve and is there a way of getting online through some dilaup style process. There is no communocation from BT to the village about what is going on and we are concerned that we have lost broadband service permenantly
is there anything shown here for your exchange http://usertools.plus.net/exchanges/mso.php
if you are a bt broadband customer opted in to btwifi/btfon then you can login using your primary btinternet.com address and password
Service status report
Dialling code 01233
Estimated time to resolve: 09/10/2013 12:00
Dialling codes affected: 01233
We're really sorry but we've got a problem at the moment in the Wye and Challock areas, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.
Please revisit this page for further updates
Hi - thanks. Apparently the cable was severed so there is no broadband for the entire village and I need a way to get online without broadband or to discuss a refund as I'm paying for a service I'm not getting at the moment. There is no consistency from BT about when the issue will be resolved (or even if it will be resolved) yet either.
Have you considered mobile broadband as a standby?
Looking at the coverage provided by Three Mobile BB, it would appear that you may be in luck.
Enter Wye into this search page.
You should be able to purchase a USB dongle with SIM card locally.
While its appreciated that people don't want their BT services cut-- to repair a cut main cable isn't a "5 min job" .UG engineers have to spend maybe days pairing up each pair of wires for each subscriber. And if it was vandalised then a new section has to be put through underground channels and joined up at either end. That's why you see Open reach or sub-contractors at the same place for days.
Thanks for that. It wasn't vandalism. We have a level crossing in the village and a Network Rail contractor severed the main cable while doing engineering work on Sunday. I should maybe be directing my ire at Netowrk Rail!
Normal methods in cases like this mean that essential services get first priority--police--hospitals etc. which I don't think could be argued against . But I accept that ordinary subscribers aren't "top of the list" . In cities there are a lot more essential services so you would see work being done on it 24/7. Have you been to the scene to see who is working on it? I am sure Network Rail with have to pay for it eventually.