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Char2020
Beginner
560 Views
Message 1 of 2

Trouble connecting to tv

I got a replacement bt smart hub. It has connected to phones, iPads, smart TVs etc but it won’t connect to the tv that has sky q on 

with my other bt smart box I had no problems connecting first time round 

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PaddyB
Moderator
Moderator
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Message 2 of 2

Re: Trouble connecting to tv

Hi @Char2020,

Thank you for posting. Can you try turning off Smart setup to see if that help.

How to turn off Smart Setup 

Thanks

PaddyB

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