AnonymousYoungG
Beginner
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Message 1 of 2

Trouble

Hello everyone,

I'm hoping to crowdsource some information from the community in search of a solution to my never ending struggles with my internet connection. I've been attempting to troubleshoot this for a number of weeks with iteration and iteration of software and hardware changes but I consistently see a reduced speed and I'm starting to believe I'm at the end of my own personal capabilities to troubleshoot this further and unfortunately my previous experiences with BT technical support end with further frustration as they fail to attempt any kind of resolution to these types of issues effectively.

The Problem: Download Speed 

Summary: 

I'm using an ethernet cable directly into my router but yet I experience on average 16 Mb/s speed. I've ran this series of tests 3 times daily (05:00; 12:00; 19:30) but with very little variance in the figures over a 2 week period suggests to me that there is no peak-time shenanigans going on here. However, support.bt.com's trouble shooter always shows a ~58 Mb/s connection from Exchange to Smart Hub suggesting perhaps something is interfering between the hub and the device (which is a fresh windows 10 pro default installation).

Is there perhaps any tips or tricks any of you might have which could provide me with a more accurate way to troubleshoot this further? Looking forward to hearing from you all and hopefully a great discussion to come!

The Gear:-

Router: BT Hub 6A

Firmware: SG4B1000E020

Device:-

OS: Windows 10 Professional

BUILD: KB4566782 (August 2020)

 (I'm specifically targeting 1 device performance for this test but I have the availability to increase this scope if suggested.)

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Trouble


in order for the forum members to help please can you post the stats from your router - advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

run btspeedtester and post results must be done with ethernet connection  https://www.speedtest.btwholesale.com/

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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