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Moderator
Moderator
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Message 31 of 35

Re: URGENT: Nexus 7 2013 will not download anything from the App Store

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Thanks for checking that @Wizzerzak. I'll pass it back.

 

Cheers

 

David

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dr-joolz
Aspiring Contributor
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Message 32 of 35

Re: URGENT: Nexus 7 2013 will not download anything from the App Store

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It looks like we are go now. Updated fine! 

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Wizzerzak
Newbie
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Message 33 of 35

Re: URGENT: Nexus 7 2013 will not download anything from the App Store

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Just checked my phone too and updates successfully installed automatically (over wifi). Thanks BT for resolving this!

 

Out of interest, how come it was just Google Play Store not working? As far as I could tell, everything else was working fine.

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PaddyC13
Aspiring Contributor
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Message 34 of 35

Re: URGENT: Nexus 7 2013 will not download anything from the App Store

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So far, so good - thank you BT.  I will let Google know tomorow that the fault is not at their end.

 

As a matter of interest, what was the issue?

 

Many thanks for your help.

 

Kind regards

 

Paddy

UK

 

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dr-joolz
Aspiring Contributor
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Message 35 of 35

Re: URGENT: Nexus 7 2013 will not download anything from the App Store

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BT should inform their customer service team what can cause this and how to escalate to you guys. I wasted hours trying to explain to various reps on chat and phone only to get nowhere. And a Google search suggests that this wasn't the first time that this had happened
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