Hi - I'm in the process of setting up a second desktop PC which will eventually replace an elderly one, and I'm having connectivity problems.
Both machines work fine while on Ethernet connections via netplugs, but there's some sort of conflict going on when both are on WiFi.
The symptoms I get are an inability to browse the web, though 'ping' tests work perfectly with no timeouts. Sometimes both machines browse perfectly for anything from a few minutes to several hours before the screen shows I've lost internet access. Restarting the machines or rebooting the hub resets things for a while, as does rebooting the PCs. Resetting the adapter doesn't seem to fix it. This applies to both machines.
The BT hub is a Smart Hub 2, and the stats show that the firmware was updated on 10th December, though I don't think the f/w update is necessarily anything to do with it as I was having the problem previously. The hub itself isn't in the best place but it's where the master socket is and it's where BT insisted on putting it some years ago. There's a BT saucer within a few feet of both systems.
The hub manager says both PCs are on 2.4GHz Channel 6.
That's all I've gleaned up to now. Any ideas please folks?
P.S. There are also 2 mobile phones using the hub, a printer, smart TV, Amazon Fire adapter, Amazon tablet, and an Internet radio, but it's only the 2 PCs that have the problem, and only on WiFi.
What version is the firmware?
Thanks - version is v0.44.00.04123-BT.
Thanks for that.
As far as your problem goes, I agree it is unlikely to be the firmware. It sounds suspiciously like both machines are getting the same IP address when they connect by wireless.
I'm 90% sure that they were different when I did screen grabs earlier today, but I'll double check tomorrow.
It's possible if there is a conflict that one of them is dropping back to a 169.254 APIPA address. That will stop it talking to the outside world.