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Newbie
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Message 1 of 10

Unable to Access Richplanet.net

Unable to access this website which is working on other platforms. I would like to know to why? Other uses have this problem also so it's not just me. I want access to this website and cannot understand why BT have removed access! How can I get access to this website back? 

 

Thanks Annie

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
663 Views
Message 2 of 10

Re: Unable to Access Richplanet.net

@Cadden17 

it may be blocked by BT Webprotect, see if its activated on your account. Its under "extras" on MyBT.

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Newbie
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Message 3 of 10

Re: Unable to Access Richplanet.net

That's great thank you, I will try it. 

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Aspiring Expert
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Message 4 of 10

Re: Unable to Access Richplanet.net

That’s a strange one as I can not connect and have no web protect on. I had to access through a third party dns. 
if you have issues try using something like cloudflare.

 

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Newbie
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Message 5 of 10

Re: Unable to Access Richplanet.net

Thank you, I am not very techi but I will give it a go. I am waiting for a response from BT Customer services So I will post that here as well.

Moderator
Moderator
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Message 6 of 10

Re: Unable to Access Richplanet.net

Hi@Cadden17 I've raised this with our network team and will post back when we get an updated.

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Newbie
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Message 7 of 10

Re: Unable to Access Richplanet.net

Thanks a lot. 

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Contributor
547 Views
Message 8 of 10

Re: Unable to Access Richplanet.net

I can access the site with a BT Halo 1 connection no problem, Both with a smart hub and a Synology router.

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Guru
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Message 9 of 10

Re: Unable to Access Richplanet.net

It loads just fine for me, not really sure what it's about but I navigated several pages without issue.

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Aspiring Expert
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Message 10 of 10

Re: Unable to Access Richplanet.net

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