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jruddy99
Beginner
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Message 1 of 7

Unable to Connect to BT Infinity using TP-Link Archer VR400

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I have finally had enough of my HH5 reliability (or lack thereof), and after some research invested in a new TP Link Archer VR400 modem router. Many reviews highlighted how easy it was to set up. 

Except of course, its not. Despite entering the same username and password (bthomehub@btbroadband.com pw blank) as is on my HomeHub, the TP-Link refuses to connect to the broadband. 

Its not the connection, as when I put the cable back into the HomeHub, it connects. Unplug and pop it into the back of the Tp-Link, and it fails to connect.

Any suggestions before I return the router as faulty?

 

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licquorice
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Message 2 of 7

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

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Did you select BT VDSL from the drop down list at the start of the wizard?

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jruddy99
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Message 3 of 7

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

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Yes - I made that mistake first off, then corrected it!
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licquorice
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Message 4 of 7

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

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Did you factory reset the TP Link before making the revised setting? If not, it's worth trying and starting again.

jruddy99
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Message 5 of 7

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

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Will try that later and report back.
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Dode
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Message 6 of 7

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

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In the isp list it should have BT_VDSL. At least it did with mine. I don't even remember having to put in a password.

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jruddy99
Beginner
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Message 7 of 7

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

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Did that last night and it worked! Thanks!