Unable to connect to network- help?

[emaude1234]

Hi,

I have been having problems connecting my HP Notebook to my WiFi. It is a Business Smart Hub - Type A

My laptop is able to connect to other networks (e.g. the phone hotspot I am using to write this), and my family's other HP devices connect. When I click connect, it reads "Checking network requirements" and then "Unable to connect to network". The only method that has worked so far is turning the router off and on again, but once my laptop disconnects from the WiFi after that, the problem returns. It's not really convienent to do that every time I want to connect to the WiFi.

I think the problem is with the WiFi not my laptop, but if its any help the model number is 14-an001na, and I can get other info if need be

Thanks for any help🙂

[imjolly]

If using business hub are you a business user?

[emaude1234]

According to my father, the one who set up the wifi, we have business broadband, though we are not a business

[imjolly · Accepted solution]

As a business user you need to post here  https://business.forums.bt.com/

[emaude1234]

Ah okay, will do
Thanks 🙂