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RobinLipscomb
Aspiring Contributor
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Message 5 of 16

UniFi hub with OpenReach modem

Folks,

having had (and continue to have) loads of issues with my BT broadband with many errors and disconnects. enough is enough BT!

I am an ex BT employee so know the drill!

Anyway, I purchased a UDM recently and OpenReach HG612 modem as wanted a more reliable router / hub and switch. I'm happy with my internal setup now as quite frankly the BT HH supplied is pure junk.

Anyway, I tried to run a speedtest on the BT app and it fails to return anything ... is it really  only able to speak to a HH device to return results or is there something else awry.

clearly I can get line stats on the modem but I would like to see what apparently the BT CSR team say they can see to verify things ...

thanks,

 

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15 REPLIES 15
RobinLipscomb
Aspiring Contributor
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Message 1 of 16

Broadband inconsistency

Dear moderators @RobbieMac 


After using a BT smarthub for a while and having very patchy and inconsistent / dubious download results I decided to upgrade my subscriber equipment with a separate modem and UDM from UniFi. 

i have a couple of questions if I may:

- Will the new OR modem take time to settle and stabilise to optimum speed?

- Are there any restrictions on my account as it seems to be being throttled / shaped as I don't see the 10-15mb and typically see via speed tests 3-5mb. 

Really appreciate your support as the online BT tools don't really help when trying to raise a fault and the CSM team are overwhelmed with calls.

 

Thanks, Robin

 

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imjolly
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Message 2 of 16

Re: Broadband inconsistency

the modem should connect without a problem but you will need username and password for router

bthomehub@btinternet.com  

 password if need anything normally BT

your connection speed will depend if you have had problems and due to line instability your speed has been reduced by the DLM

need router stats preferably from hub before you connect new equipment

enter phone number and post result  https://www.broadbandchecker.btwholesale.com/#/ADSL



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RobinLipscomb
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Message 3 of 16

Re: Broadband inconsistency

Thanks for your response.

im already using the new setup and have it all configured.  The challenge is with consistency of the service to the Modem now but previously to the Smarthub from the copper tails.

 

I'm assuming the new modem will take a few days to settle in and for DLM to optimise line speed ... is that right as assuming this is automatically managed and updated. 

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imjolly
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Message 4 of 16

Re: Broadband inconsistency

if your line had problems and DLM had reduced connection speed to improve stability then connecting new equipment will not change that only a stable connection (no drops or resets) for a few weeks before DLM may start to improve speed - may be more than few weeks



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licquorice
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Message 6 of 16

Re: UniFi hub with OpenReach modem

Why would you expect to see Openreach modem stats on a home hub based app?

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RobinLipscomb
Aspiring Contributor
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Message 7 of 16

Re: UniFi hub with OpenReach modem

Sorry you have not read the question or misunderstood!

 

I want to run BT app speed test with my current setup as currently it does not work.

 

let me know if I need to explain again!

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imjolly
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Message 8 of 16

Re: UniFi hub with OpenReach modem

using the MYBT app and selecting test your speed the first thing after selected is 'make sure you hub is online'



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RobinLipscomb
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Message 9 of 16

Re: UniFi hub with OpenReach modem

I know what it says ...

... it does not stipulate 'anywhere'  that it MUST however be a BT HH, therefore the question is still not answered!

Does anyone know the answer to this?

It feels like the BT App only provides insights like speed tests with its own hubs but that is unsubstantiated at this time and tbh would make little sense unless this is seen as a FR for the service ... which would need to be stated!



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imjolly
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Message 10 of 16

Re: UniFi hub with OpenReach modem

it doesn't say make sure your router is connected but make sure your hub is connected  Have you not proved it by not using a hub and speed test does not work?

edit

I tried running the test and on way through it checks package and then says connecting to hub but like btspeedtester it fails as I have digital voice



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