cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
abwalker1
Beginner
361 Views
Message 1 of 5

Unknown device with Null IP Address

Go to solution

IMG_0384.PNGIMG_0384.PNGI've just installed my BT Smart Hub 2 and have one device listed as unknown and with a Null IP address.  The attached photo shows the details.  Anyone know what it might be?

0 Ratings
Reply
4 REPLIES 4
Les-Gibson
Recognised Expert
352 Views
Message 2 of 5

Re: Unknown device with Null IP Address

Go to solution

Switch off (or put into aeroplane mode) any iOS14 devices you may have then enter http://192.168.1.254/my_network.htm into a browser and click on the Remove button alongside the device, does it come straight back up when you reconnect the iOS device?

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
abwalker1
Beginner
333 Views
Message 3 of 5

Re: Unknown device with Null IP Address

Go to solution

Thanks for that Les.  I did what you suggested and both my iPad and iPhone were both added to list when I restarted them.

Les-Gibson
Recognised Expert
323 Views
Message 4 of 5

Re: Unknown device with Null IP Address

Go to solution

As I thought, it's nothing to be concerned about.

See this link for more detail: https://support.apple.com/en-gb/HT211227

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
abwalker1
Beginner
321 Views
Message 5 of 5

Re: Unknown device with Null IP Address

Go to solution

Thanks very much for your help. That’s reassuring!