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NotQuiteAKing
Aspiring Contributor
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Message 1 of 10

Unresponsibe BT Home Hub 5

For the past 3 hours I've been trying in vain to simply connect to my BT Home Hub. I was previously having some issues with it configured as a access point, however I'm unable to achieve that now.

I've hard restarted and soft restarted the router several times with no luck.

Following the instructions here:

https://community.bt.com/t5/Home-setup-Wi-Fi-network/BTHub6-Smart-Hub-As-WiFi-Extender-or-AP-Access-...

When I plug the cable into the ethernet after the reset and load, the PC doesn't detect a default gateway and I have zero access to the router.

It's only when, turned off and on again (or Hard Reset), with the Ethernet connected, that I'm able to even establish a connection with the router. And this is only if I'm fast, once I do have access I've only got a limited time to until the router becomes unresponsive again (about 30 seconds to a minute).

If I try to access the router after this period, it loads but is nvery unrepsonsive (5-10 minute load times to open a menu).

So far I've tried:

- Multiple Hard Restarts

- Hard Restarting with the Ethenert both in and out

- Flushing DNS

- Connecting the Router to the Internet (via the other router)

- Connecting to a different PC through ethernet

- Connecting to a different Pc through wireless (fails to even contect)

- Leaving the Router alone for a good while

And nothing appears to have worked.

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Unresponsibe BT Home Hub 5

If you have factory reset it, you will have set its IP address back to 192.168.1.254 rather than the address you gave it as an access point. If it is still connected to the main hub you will have 2 devices with the same IP address.

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NotQuiteAKing
Aspiring Contributor
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Message 3 of 10

Re: Unresponsibe BT Home Hub 5

It wasn't connected to the main hub.

The main router is also a Virgin Router with a IP address 192.168.0.1

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Unresponsibe BT Home Hub 5

Is your PC on a static IP address in the 192.168.0.XX subnet or is it getting a DHCP allocated address from the HH when you connect to it?  If set to get a DHCP address and the HH isn't giving you an IP address, give your PC a static address of 192.168.1.10 and then see if you can connect to the hub.

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NotQuiteAKing
Aspiring Contributor
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Message 5 of 10

Re: Unresponsibe BT Home Hub 5

Hi, I set it as static and had a little more success. The issue still reoccurred but I was able to set the router as an access point, as the guide explains, by quickly running through the settings. 

The trouble now is it doesn't seem to be functioning all that well,as the connection is dropping out tempormentally. It runs fine for 15 minutes or so, and then it stops functioning altogether for just as long, before coming back... And repeat. 

An IP conflict perhaps? I've got it set to 192.168.0.2, however my Virgin router doesn't seem to recognise it in the software...

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NotQuiteAKing
Aspiring Contributor
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Message 6 of 10

Re: Unresponsibe BT Home Hub 5

I think I've figured this out. Apparently this is a software bug of the BT Home Hub model in general. From google it looks like there's no immediate fix to this, other than through a software update... Which google also found that you can't force through...

I'm certainly regretting being cheap on ebay. 😕

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NotQuiteAKing
Aspiring Contributor
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Message 7 of 10

Re: Unresponsibe BT Home Hub 5

Just to give an update if anyone's still interested. I purchased a new router and set it up no problem, turning my old Virgin Router to a modem, which works fine.

However, I did try to setup the BT router up as an AP again, but encountered the same problems. It stops responding after a brief period of connectivity, immediately after turning on and when connected solely to the PC. As the same problems persisted I didn't bother to spreed run the AP setup again, as I presume the same idayssue will reoccur

I did, however, try to simply plug it into the network and leave it alone for some time (approx a ), to see if it might update.

Nada. It just seems to have gotten stuck in a loop, cycling from it's flashing orange state before resetting (back to its green state), while also briefly crashing my network

Honestly, I'd still like to try and recover this router, as it would still be pretty handy to have as an AP, or even just to pass it back on.

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NotQuiteAKing
Aspiring Contributor
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Message 8 of 10

Re: Unresponsibe BT Home Hub 5

Would it be possible to receive a firmware update if I'm not with BT? By just plugging it into the Modem...

It's stating my firmware was last updated in 2017, I was wondering if my factory resetting it was causing issues?

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NotQuiteAKing
Aspiring Contributor
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Message 9 of 10

Re: Unresponsibe BT Home Hub 5

Here's the event log. The date is wrong though.

01:00:37, 11 Apr.( 37.780000) WiFi auto selected channel 48
01:00:37, 11 Apr.( 37.780000) 36-​93::40-​93::44-​93::48-​92::52-​91::56-​91::60-​91::64-​90::100-​91::104-​93::108-​93::112-​95::116-​93::120-​95::124-​95::128-​94
01:00:37, 11 Apr.( 37.570000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:37, 11 Apr.( 37.570000) WiFi auto selected channel 1
01:00:37, 11 Apr.( 37.570000) 1-​94::2-​94::3-​92::4-​92::5-​107::6-​93::7-​91::8-​94::9-​94::10-​95::11-​93::12-​95::13-​96
01:00:37, 11 Apr.( 37.570000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:28, 11 Apr.( 28.590000) WPA2 mode selected
01:00:28, 11 Apr.( 28.590000) WPS enabled
01:00:25, 11 Apr.( 25.710000) WPA2 mode selected
01:00:25, 11 Apr.( 25.710000) WPS enabled
01:00:54, 11 Apr.IN: BLOCK [15] Default policy (TCP [47.254.215.123]:49921-​>[82.29.240.202]:80 on eth1)
01:00:46, 11 Apr.IN: BLOCK [15] Default policy (TCP [198.108.67.93]:17540-​>[82.29.240.202]:3549 on eth1)
01:00:41, 11 Apr.IN: BLOCK [15] Default policy (TCP [193.68.19.105]:55949-​>[82.29.240.202]:23 on eth1)
01:00:37, 11 Apr.( 38.210000) WiFi auto selected channel 48
01:00:37, 11 Apr.( 38.210000) 36-​93::40-​93::44-​91::48-​91::52-​90::56-​89::60-​89::64-​88::100-​92::104-​93::108-​94::112-​93::116-​94::120-​94::124-​95::128-​96
01:00:37, 11 Apr.( 38.200000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:37, 11 Apr.( 38.200000) WiFi auto selected channel 11
01:00:37, 11 Apr.( 38.200000) 1-​95::2-​102::3-​93::4-​93::5-​92::6-​94::7-​95::8-​95::9-​95::10-​96::11-​107::12-​106::13-​108
01:00:37, 11 Apr.( 38.090000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:28, 11 Apr.( 29.020000) WPA2 mode selected
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NotQuiteAKing
Aspiring Contributor
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Message 10 of 10

Re: Unresponsibe BT Home Hub 5

01:00:28, 11 Apr.( 29.020000) WPS enabled
01:00:25, 11 Apr.( 26.010000) WPA2 mode selected
01:00:25, 11 Apr.( 26.010000) WPS enabled
01:00:51, 11 Apr.IN: BLOCK [15] Default policy (TCP [89.35.39.188]:37999-​>[82.29.240.202]:11211 on eth1)
01:00:36, 11 Apr.( 36.530000) WiFi auto selected channel 48
01:00:36, 11 Apr.( 36.530000) 36-​93::40-​93::44-​93::48-​92::52-​92::56-​92::60-​91::64-​91::100-​93::104-​94::108-​94::112-​94::116-​94::120-​94::124-​97::128-​96
01:00:36, 11 Apr.( 36.530000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:36, 11 Apr.( 36.530000) WiFi auto selected channel 6
01:00:36, 11 Apr.( 36.530000) 1-​76::2-​96::3-​97::4-​93::5-​107::6-​93::7-​93::8-​95::9-​95::10-​96::11-​96::12-​112::13-​111
01:00:36, 11 Apr.( 36.520000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:27, 11 Apr.( 27.860000) WPA2 mode selected
01:00:27, 11 Apr.( 27.860000) WPS enabled
01:00:25, 11 Apr.( 25.530000) WPA2 mode selected
01:00:25, 11 Apr.( 25.530000) WPS enabled
01:00:57, 11 Apr.IN: BLOCK [15] Default policy (TCP [185.143.221.104]:50293-​>[82.29.240.202]:30001 on eth1)
01:00:46, 11 Apr.IN: BLOCK [15] Default policy (TCP [94.102.51.98]:43420-​>[82.29.240.202]:9932 on eth1)
01:00:37, 11 Apr.( 38.410000) WiFi auto selected channel 48
01:00:37, 11 Apr.( 38.410000) 36-​93::40-​93::44-​94::48-​93::52-​92::56-​92::60-​92::64-​91::100-​93::104-​94::108-​95::112-​94::116-​94::120-​95::124-​95::128-​96
01:00:37, 11 Apr.( 38.410000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:37, 11 Apr.( 38.400000) WiFi auto selected channel 11
01:00:37, 11 Apr.( 38.400000) 1-​93::2-​71::3-​93::4-​93::5-​93::6-​94::7-​95::8-​96::9-​110::10-​111::11-​110::12-​97::13-​97
01:00:37, 11 Apr.( 38.380000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
01:00:27, 11 Apr.( 28.510000) WPA2 mode selected
01:00:27, 11 Apr.( 28.510000) WPS enabled
01:00:25, 11 Apr.( 25.970000) WPA2 mode selected
01:00:25, 11 Apr.( 25.970000) WPS enabled
01:03:57, 11 Apr.IN: BLOCK [15] Default policy (TCP [92.119.160.173]:59229-​>[82.29.240.202]:16070 on eth1)
01:03:57, 11 Apr.IN: BLOCK [15] Default policy (TCP [92.119.160.90]:44461-​>[82.29.240.202]:2757 on eth1)
01:03:31, 11 Apr.IN: BLOCK [15] Default policy (TCP [122.158.164.164]:43808-​>[82.29.240.202]:80 on eth1)
01:03:31, 11 Apr.IN: BLOCK [15] Default policy (UDP [216.218.206.79]:23304-​>[82.29.240.202]:111 on eth1)
01:03:09, 11 Apr.IN: BLOCK [15] Default policy (TCP [42.233.43.116]:45890-​>[82.29.240.202]:80 on eth1)
01:02:51, 11 Apr.IN: BLOCK [15] Default policy (TCP [110.72.254.249]:48658-​>[82.29.240.202]:80 on eth1)
01:02:51, 11 Apr.IN: BLOCK [15] Default policy (TCP [46.174.191.32]:34584-​>[82.29.240.202]:8080 on eth1)
01:02:36, 11 Apr.IN: BLOCK [15] Default policy (TCP [88.198.91.250]:50002-​>[82.29.240.202]:60972 on eth1)
01:02:23, 11 Apr.IN: BLOCK [15] Default policy (TCP [115.238.251.175]:20814-​>[82.29.240.202]:60001 on eth1)
01:02:23, 11 Apr.IN: BLOCK [15] Default policy (TCP [185.176.27.114]:48621-​>[82.29.240.202]:1621 on eth1)
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