cancel
Showing results for 
Search instead for 
Did you mean: 
lotie100
Newbie
418 Views
Message 1 of 4

Updating apps on my Smartphone not working over wireless - error 495

Go to solution

Although I can update apps and install new apps over mobile data, if I do this at home using my wireless connection, i get an error 495 on the Playstore.  Every connected device in the house gets the same error if using the wireless connection.  I have spoken to the Broadband people and there is nothing wrong with my connection - also, my internet works fine, otherwise.  I have made lots of changes as suggested by other forums but, as I can update over mobile data, I am now thinking that this is wireless secific.  Any ideas, please?

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
406 Views
Message 2 of 4

Re: Updating apps on my Smartphone not working over wireless - error 495

Go to solution

@lotie100 Welcome to the forum and thanks for posting, do you have parental controls activated on your broadband connection? I've seen posts before were customers have problems with the play store caused by the parental controls restrictions. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Highlighted
lotie100
Newbie
385 Views
Message 3 of 4

Re: Updating apps on my Smartphone not working over wireless - error 495

Go to solution

thank you Neil - that's the issue sorted Smiley Happy

0 Ratings
Reply
Moderator
Moderator
379 Views
Message 4 of 4

Re: Updating apps on my Smartphone not working over wireless - error 495

Go to solution

@lotie100 Brilliant, I'm glad that sorted it for you.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply