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sandrabbit46
Beginner
327 Views
Message 1 of 6

Upgrade option has disappeared

Im currently on option 1 broadband deal and i`ve been going over a few times so i thought of upgrading to unlimited for £16 p month,went through the process of seeing what packages are available to me,then clicking on unlimited broadband again went thro the process only to find that i could only upgrade to broadband extra which at £21 is too much,last week i had the option but wanted to check a few details first so did`nt finalised the upgrade,but now that option has disappeared...anybody know why...thanks

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
323 Views
Message 2 of 6

Re: Upgrade option has disappeared

If you are upgrading or renewing you can contact the options team on this number 0800 800 030 they are UK based. You can haggle with them to get the best deal.

sandrabbit46
Beginner
317 Views
Message 3 of 6

Re: Upgrade option has disappeared

Thanks for reply so quickly (very quickly),but i only wanted to know why i havent got that option now but had it two days ago!!!....looks like i may have to phone them anyway.......

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Distinguished Sage
Distinguished Sage
315 Views
Message 4 of 6

Re: Upgrade option has disappeared

Is this the links you are looking for?

 

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...

 

They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link

 

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281

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sandrabbit46
Beginner
296 Views
Message 5 of 6

Re: Upgrade option has disappeared

Been down that road....this is what im getting"Sorry the package you've chosen isn't available. Please choose an option below",which is broadband extra...not to worry...thanks but i`l have to phone them up im afraid?

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Distinguished Sage
Distinguished Sage
281 Views
Message 6 of 6

Re: Upgrade option has disappeared

your more likely to get a better deal using the option team



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