Upgraded BT & now printer won't work

[Anita59]

I am not technical at all, so my problem may not have anything to do with BT, all I know is that I have recently upgraded to BT digital and ever since I can't get any documents to print from my laptop. I have changed the password on the printer so have reconnected to WiFi OK, but can't get anything to print. I have uninstalled & reinstalled, switched off & on again.... I printed a network report which said "a router/access point channel conflict has been detected". I googled that and it said I needed to change channels etc etc and I haven't a clue what all that means. Can anyone tell me if this has happened because of the upgrade (if so lesson learned and I won't be upgrading again 🙂 ) and if so, how I can fix it (in plain English please). If it isn't because of the upgrade, apologies for wasting your time. Thank you

[licquorice]

The first thing to do is turn off Smart Setup on the hub

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

[Les-Gibson]

What service did you upgrade from, was it BT or another provider? 

[Anita59]

Have always been with BT... just updated

[imjolly]

have you turned of smart setup as per @licquorice 

[Les-Gibson]

I suspect that you may have an IP conflict, this is easy to overcome with the right knowledge but if, as you say, you are not technical then the easiest way around it is probably to perform a factory reset on the printer

[Anita59]

Thanks licorice.....never knew such a thing existed.......but it didn't work

[imjolly]

from original post you say your printer is actually connected to internet just laptop will not print  assuming you use windows if you go to settings then devices then printers and scanners can you see your printer there?  if so select and what happens?

[Anita59]

imjolly - yes I had done all that. Shows as default printer and actually shows it is in the printer queue but then before it prints it says error.

[licquorice]

Have you actually factory reset the printer rather than just turning it off and on again?