Upgraded BT & now printer won't work

[Les-Gibson]

Are you seeing any form of error message, from your description it could just be that the printer is out of ink or has a paper jam

[Anita59]

gg30340

It is not working with the usb cable. Must just be a co-incidence that it happened the same time as the hub upgrade.

I will get someone to look into it locally for me.

Thank you

[Anita59]

Les-Gibson
Just a microsoft pop up saying there is an error printing.
All ink is full & no paper jam.
Could this be something to do with microsoft or even Norton as when I upgraded it was the same time BT finished with McAfee 7 changed to Norton?

[Anita59]

conrad,
Yes everything on private. Could this be a problem with microsoft or Norton?

[gg30340]

Turn on your printer then go to your computer settings, then Devices then Printers and scanners. Is your printer showing there and if it is what status does it show?

If it is showing there, click on the the printer and then click on Manage. Click on Print test page. Does it print?

If it does not print click on trouble shooter. What does it state?

If it does not find a fault or can not resolve it go back to the menu and click on the printer again and this time click remove device. 

Once it has been removed, click on add a printer or scanner and follow the prompts. 

This should re-install your printer but it may only have basic functions at this stage.

Post back with results.

See link.

Install a printer in Windows 10 (microsoft.com)

[Les-Gibson]

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@Anita59wrote:
Les-Gibson
Just a microsoft pop up saying there is an error printing.
All ink is full & no paper jam.
Could this be something to do with microsoft or even Norton as when I upgraded it was the same time BT finished with McAfee 7 changed to Norton?

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I can't see it being Norton.

The printer sits on a port (which can be real or virtual) and Norton could block that port but then the scanner wouldn't work either.