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Newbie
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Message 1 of 2

Upgrading from Home Hub 4 to Smart Hub 2

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Hi All,

I'm looking for some clarification, I currently have a Home Hub 4 which is connected to the OpenReach Modem on the WAN port.

I just received a new Smart Hub2 which does not have this port, looking on the BT setup guide it says you may have the wrong one, so called the helpline and got told I should remove the openreach modem and connect the new hub to a filter.  However everything else I am reading online conflicts with this. 

Can people confirm if upgrading means you remove the Openreach modem or if that stays and i have the wrong hub?

Thanks in advance

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Upgrading from Home Hub 4 to Smart Hub 2

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You no longer need the Openreach modem, just connect the phone socket to the DSL socket on the SH2 via the filter if you are currently using one

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