No I'm not a business customer. I simply work from home.
This applies if you are running your business on a residential account., as that would be against the T&Cs.
If you have BT Business broadband, then there is a separate forum for those customers.
Quick question, does the webpage have a front page that anyone could access like bt.com does?
Can you access that, or does it give the same error?
In your original post you state that "I manage to get into the website by turning on and off my VPN" . Presumably that is while you are using your BT connection and BT router which if that is the case that would seem to rule out BT blocking your domain.
It may be a conflict somewhere with your VPN and possibly the router. You haven't said which router you are using.
If you can borrow a router to use it could rule in or out the router.
If you are prepared to spend some money, I would advise getting a third party router instead of using any BT routers.
If you are on a Fibre package you can get a third party VDSL Modem/router for about £30.
|BT TV expert||SteveM|
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.|