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stevegrant1
Newbie
812 Views
Message 1 of 9

Using PC crashes Smart Hub

I wonder if anyone could help me with a problem I am having. This issue has only started in the past month.

 

I currently use a Smart Hub (Home Hub 6) and have various devices connected wirelessly (iPhones, iPads, TVs) and my PC connected via Ethernet.

 

If my PC is off my Smart Hub and internet function fine on all the other wirelessly connected devices. When I turn my PC on and begin using it the internet goes down and the Smart Hub resets itself. This usually happens within 10 minutes of the PC being on. It can happen multiple times during an internet browsing session or just once - there really is no pattern to it.

 

I tried to change my PC to a static ip via the Home Hub Manager but it doesn't save the setting. Frustrating!

 

Does anyone have any advice on how to fix this issue?

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8 REPLIES 8
Distinguished Guru
Distinguished Guru
793 Views
Message 2 of 9

Re: Using PC crashes Smart Hub

Get a decent 3rd party router and ditch the (not so) smart hub.

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stevegrant1
Newbie
789 Views
Message 3 of 9

Re: Using PC crashes Smart Hub

Will a third party router work with BT?

I've heard reports that only the Smart Hub will work with BT Infinity?
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Distinguished Sage
Distinguished Sage
773 Views
Message 4 of 9

Re: Using PC crashes Smart Hub


@stevegrant1 wrote:
Will a third party router work with BT? Of course it will

I've heard reports that only the Smart Hub will work with BT Infinity?
You've heard total rubbish

 

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stevegrant1
Newbie
767 Views
Message 5 of 9

Re: Using PC crashes Smart Hub

That's good to know! And will be a good back up plan but before I invest in a new router, I'd really like to work out what the issue is too.



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Distinguished Guru
Distinguished Guru
762 Views
Message 6 of 9

Re: Using PC crashes Smart Hub


@stevegrant1 wrote:
That's good to know! And will be a good back up plan but before I invest in a new router, I'd really like to work out what the issue is too.




The issue is the (not so) smart hub!

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stevegrant1
Newbie
759 Views
Message 7 of 9

Re: Using PC crashes Smart Hub

How can you be so sure? (I should add - not that I'm doubting you!)
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Distinguished Sage
Distinguished Sage
758 Views
Message 8 of 9

Re: Using PC crashes Smart Hub

Just make sure it is a VDSL modem/router.

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DarrenJ1
Aspiring Contributor
669 Views
Message 9 of 9

Re: Using PC crashes Smart Hub

I've a Nvidia Shield that if it asked for an IP address from the Home Hub via DHCP it will crash the home hub.

 

The way to solve it was to set the device to static IP address in the device setting (not on the home hub)

 

if if you set your pc to a static address within Windows it should stop this from happening.

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