We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
some time ago I switched to using my Asus RT N-66U as the dropping from the Hub 5 was intolerable now if I get a slow BB issue and declare I use my own hub the support is non-existent - is that the case as I would have thought the responsibility for service up to the hub was in BT's domain?
I think you will find that the Terms and Conditions, (everyone reads these of course), state that BT can’t support third party modems/routers. You should keep the supplied hub and then use that before contacting support as they are unable to connect to third party devices to run diagnostics.
@Caher If you are having speed/connection problem then post on either the infinity or adsl forum boards and you will get assistance with your connection problems regardless of router you use