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dav159
Beginner
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Message 1 of 7

VPN keeps dropping

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I use Forticlient VPN to connect to work and everything has worked fine but about three weeks ago it started to disconnect on a regular cycle, like every three/five minutes. It takes about thirty seconds for the connection to reestablish but this is becoming annoying. My place of work have tested their end, made sure i have the latest version of Forticlient and given the usual advice of turn it off/on again. Using BT Home I apparently have a good internet connection and general internet into the home has not been a problem. With a reduced number of options left to investigate i want to know if this is something local to my area. thanks

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6 REPLIES 6
gg30340
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Message 2 of 7

Re: VPN keeps dropping

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Make sure the BT Webprotect has not been activated on your account.

BT are in the process of activating it on customers accounts without asking if the customers wants it or not.

Log onto your MyBT and go to "Your Products" > Broadband > BT Web Protect.

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dav159
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Message 3 of 7

Re: VPN keeps dropping

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thanks for the reply, I had a look and BT Web protect was switched off.
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Keith_Beddoe
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Message 4 of 7

Re: VPN keeps dropping

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@dav159 

Are you sure its not your broadband connection that is dropping?

Do the lights on the home hub change colour?

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dav159
Beginner
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Message 5 of 7

Re: VPN keeps dropping

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thanks for the reply, no, the home hub colour is consistently blue. I've been double checking the last half hour and there is no colour change
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Keith_Beddoe
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Message 6 of 7

Re: VPN keeps dropping

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Have you opted out of BT Web Address Help?

http://bt.custhelp.com/app/answers/detail/a_id/14244/~/about-bt-web-address-help

Are you connected using Wifi, or a direct Ethernet connection to the home hub?

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

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dav159
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Message 7 of 7

Re: VPN keeps dropping

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thanks for the reply. i'm closing the query, i tried these different options but the problem persists. I think it's my work computer so i'll try there
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