cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
421 Views
Message 1 of 4

Victure PC420 won't connect to Smart Hub 2

Hi

I've been using my pc420 without incident on the previous iteration of my BT home hub (I split the SSID so I has a 2.4 channel). However, they kindly sent me the Smart Hub 2 - and the camera is no more. Cannot connect it.

I can see it's not possible to split the bands on this hub, but I've turned off 5ghz and tried to connect to no avail.

 

So question is two fold - does anyone have any suggestions about how I might connect this or

 

Does anyone know of a smart camera that actually works with this hub?

 

Tia!

 

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
417 Views
Message 2 of 4

Re: Victure PC420 won't connect to Smart Hub 2

@Toonlara 

Why not simply go back to using your original hub that works, as there is no advantage in using the Smart Hub 2, unless you intend to pay extra for the black disc.

Did you remember to disable smart setup on the new hub?

 

0 Ratings
Reply
Highlighted
Newbie
405 Views
Message 3 of 4

Re: Victure PC420 won't connect to Smart Hub 2

Hi, thanks for your reply 

I am using a disc as well as I have terrible signal in a bedroom.

What is smart set up?

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
400 Views
Message 4 of 4

Re: Victure PC420 won't connect to Smart Hub 2

try this   https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply