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Message 1 of 7

Vindar smart plug

Hello I can’t set my smart plugs up via the eFamilyCloud app since moving to BTs smart hub 2.

just won’t connect at all saying to check Wi-fi is 2.4 not 5 

tried so many times but no luck is there a way of doing this 

love Myrtle

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Message 2 of 7

Re: Vindar smart plug

have you turned of smart setup  

 

Turn Off smart setup

 

Try turning off the 5ghz network in the hub and then try and connect to the 2.4ghz network  once connected then activate the 5ghz network and device should remain connected to 2.4 ghz

 

 

 

 

 

 

 



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Message 3 of 7

Re: Vindar smart plug

The smart hub 2 doesn’t let you switch off the 5ghz 

there are no switches on it as far as I can see. 

Myrtle 

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Message 4 of 7

Re: Vindar smart plug


@Myrtle1 wrote:

The smart hub 2 doesn’t let you switch off the 5ghz 

there are no switches on it as far as I can see. 

Myrtle 


See https://community.bt.com/t5/BT-Devices/Disabling-5Ghz-on-the-Smart-Hub-2/m-p/2074900#M16090

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Message 5 of 7

Re: Vindar smart plug


@Myrtle1 wrote:

The smart hub 2 doesn’t let you switch off the 5ghz 

there are no switches on it as far as I can see. 

Myrtle 


Yes it does.

wifi.jpg

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Message 6 of 7

Re: Vindar smart plug

Ohh thank you I’ve been looking on the actual hub not via the Bt app.

 

thank you so much now I can try this!!

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Message 7 of 7

Re: Vindar smart plug

That is on the hub, not the app.

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