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kennethsross
Aspiring Contributor
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Message 1 of 3

Waiting my Order Confirmation - how long should it take?

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Placed my order yesterday for Infinity2 + Calls + BT-TV - got an immediate email confirming the order had been placed. Do I now await an email confirming the order has been accepted? Original email seems to suggest this.

 

Any ideas how long this bit takes? Any comments appreciated

 

NB: I'm a new customer, coming back to BT after some years on a TalkTalk service.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Waiting my Order Confirmation - how long should it take?

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Its likely to take a few working days, so sometime next week I would guess. You can create a profile on MyBT, and once it has been validated, you should be able to see the progress of your order.

 

kennethsross
Aspiring Contributor
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Message 3 of 3

Re: Waiting my Order Confirmation - how long should it take?

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Many Thanks, Keith

 

Will also look forward to accessing the help information that you have made available for BT Customers, once I'm connected to BT.

 

Regards

 

Kenneth

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