Wattsapp and Facebook and Instagram and Pintest

[sophieg17]

Hi, I can not receive wattsapp messages or view FB updates or Instagram or Pintest when Iam on BT broadband I have to use my mobile internet, BT said try split channels which doesn't make any difference then they said try mode 2 again doesnt make any difference, I give up with BT! Any advice much appreciated

[john46]

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@sophieg17 wrote:
Hi, I can not receive wattsapp messages or view FB updates or Instagram or Pintest when Iam on BT broadband I have to use my mobile internet, BT said try split channels which doesn't make any difference then they said try mode 2 again doesnt make any difference, I give up with BT! Any advice much appreciated

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There is no reason as to why you cannot connect to any of those services 

[sophieg17]

Was hoping for advice on this ! As there obviously is a reason why I can't get wattsapp etc !

[Technonerd]

As john46 said, there is no reason. It is likely to be a problem with the device(s) you are using, or the sites themselves.

[gg30340]

It may be a DNS error. 

Is it just one device that are you having the problem with or does it happen across multiple devices on your home broadband connection.

Have you tried turning of your Homehub for about 15/30 minutes. When it reconnects it should have been issued with a new IP address that may help.

[sophieg17]

Thank you I'll try that

[gavinlambourne]

Hi @sophieg17,

Are you still experiencing issues?

Thanks

Gavin

[sophieg17]

Hi, yes I am still have to use my mobile internet when I use Wattsapp or FB or Pintest or Instagram I have never had this problem with my previous internet providers !

[sophieg17]

Also when I use BT app to check speed etc it tells me to switch to mobile internet as can't connect ! Which is ironic!

[licquorice]

Silly question, is it just those sites you can't connect to or is it any site?