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sophieg17
Aspiring Contributor
2,453 Views
Message 1 of 12

Wattsapp and Facebook and Instagram and Pintest

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Hi, I can not receive wattsapp messages or view FB updates or Instagram or Pintest when Iam on BT broadband I have to use my mobile internet, BT said try split channels which doesn't make any difference then they said try mode 2 again doesnt make any difference, I give up with BT! Any advice much appreciated
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11 REPLIES 11
john46
Distinguished Sage
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Message 2 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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@sophieg17 wrote:
Hi, I can not receive wattsapp messages or view FB updates or Instagram or Pintest when Iam on BT broadband I have to use my mobile internet, BT said try split channels which doesn't make any difference then they said try mode 2 again doesnt make any difference, I give up with BT! Any advice much appreciated

There is no reason as to why you cannot connect to any of those services 

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sophieg17
Aspiring Contributor
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Message 3 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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Was hoping for advice on this ! As there obviously is a reason why I can't get wattsapp etc !
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Technonerd
Aspiring Contributor
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Message 4 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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As john46 said, there is no reason. It is likely to be a problem with the device(s) you are using, or the sites themselves.
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gg30340
Distinguished Sage
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Message 5 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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It may be a DNS error. 

Is it just one device that are you having the problem with or does it happen across multiple devices on your home broadband connection.

Have you tried turning of your Homehub for about 15/30 minutes. When it reconnects it should have been issued with a new IP address that may help.

 

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sophieg17
Aspiring Contributor
2,403 Views
Message 6 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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Thank you I'll try that
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gavinlambourne
BT TV Expert
2,297 Views
Message 7 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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Hi @sophieg17,

Are you still experiencing issues?

Thanks

Gavin

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sophieg17
Aspiring Contributor
2,280 Views
Message 8 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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Hi, yes I am still have to use my mobile internet when I use Wattsapp or FB or Pintest or Instagram I have never had this problem with my previous internet providers !
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sophieg17
Aspiring Contributor
2,278 Views
Message 9 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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Also when I use BT app to check speed etc it tells me to switch to mobile internet as can't connect ! Which is ironic!
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licquorice
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Message 10 of 12

Re: Wattsapp and Facebook and Instagram and Pintest

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Silly question, is it just those sites you can't connect to or is it any site?

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