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Alan_Caskie
Aspiring Contributor
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Message 1 of 30

Webpage not displaying arrows to scroll to next picture

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The screen print shows a page with 10 pictures.

At each side of the frame there should be an arrow to scroll through the pictures.
 
Windows 10
Chrome 62.0.3202.62 (Official Build) (64-bit)
 
Any idea what could be causing this?
 

BT Page.jpg

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Moderator
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Message 2 of 30

Re: Webpage not displaying arrows to scroll to next picture

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@Alan_Caskie It's working here with no issues all be it on an older version of chrome. Have you tried clearing your cookies and cache?

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Distinguished Sage
Distinguished Sage
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Message 3 of 30

Re: Webpage not displaying arrows to scroll to next picture

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the page is exactly the same in chrome 62 as Edge



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Alan_Caskie
Aspiring Contributor
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Message 4 of 30

Re: Webpage not displaying arrows to scroll to next picture

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Done this
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Alan_Caskie
Aspiring Contributor
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Message 5 of 30

Re: Webpage not displaying arrows to scroll to next picture

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Hi, Sorry about the delay replying.

 
Tried to replicate on Edge but could not get the app to run.
Tried all posted ways of resetting Edge but none of them worked.
So loaded Opera and getting the same error.
 
Ran Chrome clean up tool ~ no errors reported.
Reset Chrome settings.
 
Cache & cookies cleared
 
Still to check Incognito, extensions. (from Chrome Forum)
 
Alan
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Alan_Caskie
Aspiring Contributor
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Message 6 of 30

Re: Webpage not displaying arrows to scroll to next picture

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(Edge fixed.  Windows Update was reporting that the PC was up to date.  Ran update from Windows website and PC was several updates behind.)

 

Still getting issue with arrows.

 

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Alan_Caskie
Aspiring Contributor
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Message 7 of 30

Re: Webpage not displaying arrows to scroll to next picture

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Update

Checked the webpage and the problem has disapeared.

Look like BT have removed arrows from this page.

The sub page "News Extra" still has arrows that are not displaying.

 

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Alan_Caskie
Aspiring Contributor
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Message 8 of 30

Re: Webpage not displaying arrows to scroll to next picture

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Update

 

Still have this issue

 

The webpage has reverted back to the original layout and the arrows are still missing.  

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Liam_
Expert
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Message 9 of 30

Re: Webpage not displaying arrows to scroll to next picture

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Works fine here using Firefox, Waterfox, Opera and Chrome on 3 different PCs,  including Edge on a Win 10 PC.

It must be something  on your PC causing the issue.  Browser add on perhaps?

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Alan_Caskie
Aspiring Contributor
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Message 10 of 30

Re: Webpage not displaying arrows to scroll to next picture

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Hi,

 

 

Disabled Extensions

McAfee Web Advisor

Adobe Reader

Trusteer Endpoint Protection

GFK Internet

 

Rebooted and still getting issue.

 

 

Alan

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