I am having problems accessing some websites via my Smart Hub. The sites seem to mainly be https ones (eg mydonate.bt.com, Santander) but I can access some secure sites OK (eg Amazon, Tesco).
I can access the problem websites fine via a mobile hotspot and have tried other laptops through the Hub and had exactly the same issues.
I have tried a factory reset on the hub (using the button on the back of the hub) but no success.
Anyone had similar issues....and found a solution?
It could be DNS issues. If you have a laptop or desktop computer, then try changing the DNS server settings from automatic, to Google Public DNS 126.96.36.199 and 188.8.131.52 and see if it helps.
Many thanks for the prompt suggestion.
I have tried changing the DNS addresses but that has not made any difference I'm afraid.
Yes - no success.
If it helps, the error message is
"This site can’t be reached
mydonate.bt.com took too long to respond."
It sounds like a routing issue. If you have restarted the home hub a few times, your public IP address should have changed, and in theory the routing.
Try this address https://www.btplc.com/mydonate/index.aspx which the DNS entry points to.
Can you do a tracert to the host?
Also try the direct IP address 184.108.40.206