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Contributor
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Message 1 of 3

Website not loading on wifi

Hello.

the EE website   https://ee.co.uk is not working for me when I'm on wifi , it works fine on 4g

all I get is a blank page, I tried all my browsers and I changed the DNS as well

 

what's the issue then ?

thank you

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2 REPLIES 2
Mattcc
Beginner
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Message 2 of 3

Re: Website not loading on wifi

Hello,

You did not specify error code, but i think you talk about DNS_PROBE_FINISHED_NXDOMAIN

Anyway u got this problem on wi-fi so first off all restart you rooter. After that flush the DNS/reset DNS. If still have error on wi-fi, change dns into Google's in your rooter settings.

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borderline
Contributor
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Message 3 of 3

Re: Website not loading on wifi

I couldn't specify any error because the page was blank. No error message.

and yes, after restarting my router (changing the dns to open dns) I can now see EE webpage but why BT dns is blocking EE I don't know

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