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mitko_m
Beginner
2,059 Views
Message 1 of 10

Website problem with BT Smart Hub router

Hello,

I work for a trips package deal operator "Tripx.co.uk" and recently i received a complaint from a customer that the Search Results page fails to pass the Firewall in his BT Smart Hub router. (everything was working fine once he disabled the firewall for his test).

As i am stationed outside the UK and do not have access to BT Smart Hub router i was wondering if someone would be willing to help me with one short test. All you have to do is:

  1. Visit the website TripX
  2. Click on the Search button
  3. If the next page doesn't load and all you see is a blank screen:
    1. Press F12 on your keyboard while the TripX website tab is focused. This will open the Developers Console.
    2. Refresh the page. And this time the Developers Console might list some errors.
    3. Post a screenshot from the Developers Console and the Network tab.
  4. If the next page does load with some search results (hotel packages) it means you do not have the same problem and you are done. I would appreciate if you could leave a comment that the problem does not occurs for you.

Here is an example screenshot from the console for Google Chrome browser.

bt.community-screenshot.PNG

Thanks in advance. This would really help me in figuring out what is going on.

Best regards,
Mitko

P.S. I posted this in the wrong Board, and i can't find a way to move it to The Lounge. I guess i need the help from an Administrator?

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9 REPLIES 9
licquorice
Distinguished Sage
Distinguished Sage
2,016 Views
Message 2 of 10

Re: Website problem with BT Smart Hub router

console.jpg

Output from Firefox Console

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licquorice
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Distinguished Sage
2,015 Views
Message 3 of 10

Re: Website problem with BT Smart Hub router

console2.jpg

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Andy005
Recognised Expert
2,008 Views
Message 4 of 10

Re: Website problem with BT Smart Hub router

The Search results appear for me, I'm using Edge and a Smart Hub 2.

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licquorice
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Distinguished Sage
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Message 5 of 10

Re: Website problem with BT Smart Hub router

Also, as expected, disabling the firewall made no difference.

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licquorice
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Distinguished Sage
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Message 6 of 10

Re: Website problem with BT Smart Hub router


@Andy005 wrote:

The Search results appear for me, I'm using Edge and a Smart Hub 2.


Also works fine with Opera. Nothing to do with hub, its a browser problem.

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licquorice
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Distinguished Sage
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Message 7 of 10

Re: Website problem with BT Smart Hub router

Also fine with Firefox with 'NoScript' disabled.

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mitko_m
Beginner
1,911 Views
Message 8 of 10

Re: Website problem with BT Smart Hub router

Hello,
Can you please confirm that for you the search results were always visible?

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Andy005
Recognised Expert
1,904 Views
Message 9 of 10

Re: Website problem with BT Smart Hub router


@mitko_mwrote:

Hello,
Can you please confirm that for you the search results were always visible?


Yes they were, I've just checked again and I have no problem.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Website problem with BT Smart Hub router

As previously posted

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