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simesa
Aspiring Contributor
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Website very slow.

Just had FTTP installed - full 300/50 Mbps and as far as I can tell everything is running fine apart from one website I use for work. It runs really slowly, including any downloads I select. I have to sign in to the website but there's no special authentication required. I have an iPhone app version of the website and it has the same issue.

If I switch to tether with my phone it runs fine, as does running Tunnelbear VPN to the UK (obviously I'm in the UK too) - in which case I get downloads at 50 Mbps+

Without Tunnelbear pages take ages to load and downloads are at 10 Kbps. 

Pinging gives lots of this kind of thing when I'm direct via BT:

Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28

and it gets more regular the longer it pings. Via VPN I don't get any timeouts.

I've tried changing DNS from Google, to 9.9.9.9 to OpenDNS but nothing changes this.

Any thoughts? Thanks in advance! Simon

 

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