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pamelap
Contributor
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Message 1 of 2

Wi-fi Internet dropping on phone

BT persuaded me to change from BT Unlimited Broadband to BT Halo 1 (no fibre available).  It started two days ago.

I have a smart phone, Sony Xperia xz1, and it is now constantly experiencing "no internet" - the wi-fi signal is strong and it connects to the router fine with no problem. The odd thing is I am not getting the internet being dropped on my laptop, only on the phone. It does eventually get the internet, only to drop it again when the phone is just on standdby so every time I pick up the phone I have to wait ages before it will connect to the internet again. I've never had this problem with the phone before. It's driving me nuts!

It could be a phone adaptor fault I suppose but wondering is it just a coincidence it has been happening since the change of broadband package?

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Keith_Beddoe
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Message 2 of 2

Re: Wi-fi Internet dropping on phone

@pamelap 

Try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Does your phone have both 2.4 and 5GHz WiFi, and are you using the BT Smart Hub 2, I suspect that is the case?

If so, then try turning off the 5GHz wireless on the smart hub, and see if your phone stays connected.

This post explains how to do that https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disabling-5Ghz-on-the-Smart-Hub-2/td-p/1992466

 

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