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purple_kathryn
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Message 1 of 11

Wi-fi stops working on mobile phones although icons shows good signal

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I thought it was just my phone but it seems to happen to my mum as well. Router is powered on icon shows strong signal (3 out of 4 bars) . I have a home hub 5 & no other issues
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gg30340
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Message 2 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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Try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

After doing that make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...


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purple_kathryn
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Message 3 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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Thank you for the suggestion. I will give this a go!
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imjolly
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Message 4 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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After the reset I would also split the 2.4/5ghz  networks

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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ipollen
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Message 5 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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I am experiencing the same problem on my HH5. It received a firmware update at 23:00 28/2/2019 and since then the 5ghz WiFi keeps losing internet access. It has been working fine for many years before this last update.

Ian

gg30340
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Message 6 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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@ipollen wrote:

I am experiencing the same problem on my HH5. It received a firmware update at 23:00 28/2/2019 and since then the 5ghz WiFi keeps losing internet access. It has been working fine for many years before this last update.

Ian


Have you done what has been suggested on this thread?

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ipollen
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Message 7 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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I have not performed a hard reset but I have rebooted a couple of times which gets the 5ghz working for a short time before losing internet access again. 

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gg30340
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Message 8 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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I would suggest that you try the above especially after a software update.

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purple_kathryn
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Message 9 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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Not yet. I'm working myself up to it (I'm recovering from an op at the minute)
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ipollen
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Message 10 of 11

Re: Wi-fi stops working on mobile phones although icons shows good signal

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WIll do a hard reset when I get home.

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