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RichardGwyn59
Beginner
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Message 1 of 7

WiFi Calling options

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I have an old BT Assist box which has provided me with a trouble-free phone signal in the house for a few years.  But it has recently stopped working and would like to know what my options are to get a signal in the house again. 

I have a Samsung S6 Edge with up-to-date android software which I see is one of the 3rd party phones that may work on BT Wifi Calling.  But I cannot find the option to select wifi calling on my phone, as per the instructions on the BT site.  I therefore assume that my phone is not compatible. 

Other than buying a new phone through BT, does anyone have any suggestions as to how I can receive a mobile phone signal in the house?  

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6 REPLIES 6
barnpiece
Recognised Expert
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Message 2 of 7

Re: WiFi Calling options

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There has been a problem with a software update on Signal Assist., which is being fixed.

See: https://community.bt.com/t5/BT-Mobile/Signal-Assist-not-connecting/m-p/2072379#M18273

WiFi calling tends to need specific phones with partcular version of software installed. 

Phones provided by BT are the best source of a compatible device.

Richard

 

imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: WiFi Calling options

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if you have the older samsung S6 do you have the latest android 10 software?



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RichardGwyn59
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Message 4 of 7

Re: WiFi Calling options

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Thanks imjolly.  I checked that my software was up to date.  But I'll also check that it's Android 10.

From the previous comment, it appears that there is a problem with a software update with BT Assist boxes, so I'll hang on for a while to see if it sorts itself out.

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Carlusha
Recognised Expert
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Message 5 of 7

Re: WiFi Calling options

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@RichardGwyn59  I noted you mentioned, " But I cannot find the option to select wifi calling on my phone"

For Samsung Galaxy S6, S6 Plus, S6 edge, S6 edge Plus

  • connect your phone to WiFi.
  • from the home screen, tap Phone.
  • tap More in the top right corner.
  • tap Settings.
  • scroll down to the Wi-Fi calling switch and toggle it On.
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RichardGwyn59
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Message 6 of 7

Re: WiFi Calling options

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Thanks Carlusha.  These are same instructions as on the BT website.  I must have an earlier version of the phone and/or software, because there is no wifi calling switch option in the phone settings.  I've checked and I'm on android v. 7.0 and I see in this thread that it should be 10.  But I also see in this thread that there is a national outage of the BT Assist boxes and that some users are back on again.  So I'll wait a couple of days then if it's still not back I'll try updating the software on my phone.

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RichardGwyn59
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Message 7 of 7

Re: WiFi Calling options

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Signal returned last night and now working correctly.  Thanks for your post.

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