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himonster
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Message 1 of 4

WiFi Disconnections

Hi, My Nokia 7.1 keeps losing wifi connection. I can't work out if it's my device, or my Hub.

Is there any way of telling? Thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: WiFi Disconnections

Try the Nokia at a different location?

Try another device at your location?

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: WiFi Disconnections

Check your phone to see if you have it set to select the strongest signal between your mobile and you internet wifi as that would cause drops as phone changes from one to the other



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Distinguished Sage
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Message 4 of 4

Re: WiFi Disconnections

If you haven't already done it make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...


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