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ManxCat
Beginner
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Message 1 of 20

WiFi Keeps Stopping Working

Hi, I just go this new Laptop from HP, and it works fine for about a hour and then I can't access any websites and I have to click the WiFi icon on the bottom right then reconnect and then it works fine again.

 

I have been through a load of diagnostics with HP online spport and there looks to be nothing wrong with the Laptop.

 

Has anyone else here had this intermittent WiFi connection fault?

 

Thanks

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19 REPLIES 19
Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: WiFi Keeps Stopping Working

which hub do you use?  if hh4/5 then make sure

 

have you turned of smart setup  

 

 

 

Turn Off smart setup

 

 

 

have you split the networks   

 

 

 

Split the networks

 

 



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ManxCat
Beginner
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Message 3 of 20

Re: WiFi Keeps Stopping Working

Thanks, but I just tried to get into the home hub and it was the same problem, it coudn't even load the login screen for the home hub.

Does this shed some light on where the issue lies?

Thanks

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ManxCat
Beginner
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Message 4 of 20

Re: WiFi Keeps Stopping Working

Also its HH 3.0 so I can't find those settings.

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Distinguished Sage
Distinguished Sage
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Message 5 of 20

Re: WiFi Keeps Stopping Working


@ManxCat wrote:

Also its HH 3.0 so I can't find those settings.


Try a factory reset of the home hub 3.

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ManxCat
Beginner
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Message 6 of 20

Re: WiFi Keeps Stopping Working

Ok thanks, just tried that lets hope it works.

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Distinguished Sage
Distinguished Sage
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Message 7 of 20

Re: WiFi Keeps Stopping Working

as you are using a separate modem with the hh3 all the stats are in the modem and the hh3 does not have smart setup or 5ghz network



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ManxCat
Beginner
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Message 8 of 20

Re: WiFi Keeps Stopping Working

It just happened again after doing the factory reset.

 

Chrome says there is no internet connection, but my WiFi icon in the bottom right says I am connected.

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Distinguished Sage
Distinguished Sage
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Message 9 of 20

Re: WiFi Keeps Stopping Working

you are connecting to your home network and not BTWIFI/FON?



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ManxCat
Beginner
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Message 10 of 20

Re: WiFi Keeps Stopping Working

It says I am connected to BtHub3-WS92. It just says "open" below the BTWiFi.

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