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EJB
Aspiring Expert
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Message 1 of 14

WiFi...No Internet on Netgear extender.

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All worked perfectly with Smart 5.

Upgraded smart hub from 5 to 6 two days ago....setup worked OK including the extender for one day.

Now 'No Internet' is indicated at the extender..................….can connect Wi Fi direct to router...but a low powered signal.

Have restarted and reset all items but cannot get the internet on the extender.

Advice Please?

 

 

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13 REPLIES 13
imjolly
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Message 2 of 14

Re: WiFi...No Internet on Netgear extender.

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did you turn off smart setup in new hub

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-



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EJB
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Message 3 of 14

Re: WiFi...No Internet on Netgear extender.

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The link seems to cover hubs 1 to 5.

I have tried every way I can find to access 'Smart Setup' but have failed!

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licquorice
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Message 4 of 14

Re: WiFi...No Internet on Netgear extender.

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Its on the front page when you login to the hub manager, bottom middle.

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imjolly
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Message 5 of 14

Re: WiFi...No Internet on Netgear extender.

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it covers 4/5/Sh1/SH2

just follow instructions



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EJB
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Message 6 of 14

Re: WiFi...No Internet on Netgear extender.

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I cannot access Hub Manager!

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imjolly
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Message 7 of 14

Re: WiFi...No Internet on Netgear extender.

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are you connecting to hub with ethernet cable   just enter 192.168.1.254 into browser not search engine and then admin password from hub



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licquorice
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Message 8 of 14

Re: WiFi...No Internet on Netgear extender.

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192.168.1.254

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EJB
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Message 9 of 14

Re: WiFi...No Internet on Netgear extender.

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This is the page I now see.

I have checked  that 'Smart Setup' was on. Obviously confirmed it was already because it was ticked before.Hub image.JPG

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imjolly
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Message 10 of 14

Re: WiFi...No Internet on Netgear extender.

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select smart setup and turn off



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