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smf22
Recognised Expert
313 Views
Message 41 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

@mikeyaj. Did you try disabling the Unique Local Addressing (ULA) option that Keith mentioned. There's really no need for this so safe to disable.

Regards
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mikeyaj
Aspiring Contributor
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Message 42 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

@smf22

 

can't see that instruction????????????????? or how to do it

 

BT sent replacement hub today

 

still doesn't work

 

bt home hubs 6 / smart hub no longer compatible  with apps running on android with the most popular android phone of the last 12 months the galaxy s7 lol

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smf22
Recognised Expert
281 Views
Message 43 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

@Keith_Beddoe put instructions, with pictures, back in message 12.

mikeyaj
Aspiring Contributor
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Message 44 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

already tried that sorry

 

@smf22

 

really suprised BT havn't fixed this

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MorgaineD
Expert
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Message 45 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

The question of WHY all apps other than the Samsung browser are not working doesn't seem to have been addressed yet. Suggesting remedies before knowing the nature of the problem is not a good engineering approach, as it's totally hit or miss.

With the little information we have to go on, the fact that the browser works OK is clear indication that there is network connectivity. If it's working over IPv6 or has fallen back to IPv4 can be determined by visiting an IPv6 test site like ipv6-test.com or any of the public IP-finder sites. That's a start.

Knowing more will require using the diagnostic tools available on Android to see what IPv4 and IPv6 addresses the hub has allocated to the device. Although it's useful to know how to disable HH6's ULA assignment, it would serve no purpose if no ULA has been assigned or if a routable IPv6 address has also been assigned, since the latter will be used.

Although not everybody wants to deal with this "techie stuff", the fact of the matter is that from a networking standpoint there is not yet any evidence that BT has anything to fix in this case. That some kind of problem exists is not being questioned, but the specific networking problem (if any) needs to be diagnosed first.

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mikeyaj
Aspiring Contributor
226 Views
Message 46 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

@MorgaineD

 

been on that ipv6/4 test site on my laptop and got these results:

 

comp.jpg

the results from my phone are as follows:

 

 

mob1.png

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MorgaineD
Expert
212 Views
Message 47 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

@mikeyaj:  Good, that shows that IPv6 is working fine for you on your laptop.  It also suggests that you've probably been using IPv6 successfully since the end of October 2016 when BT enabled it on HH6, if you've had the HH6 that long.  That's because IPv6 is your browser's default, so it uses IPv6 whenever a site responds to it, and that includes all of Google, Youtube, Facebook, LinkedIn, and so on.  You get the picture, it's common.

 

The next question is whether your laptop is connected to the HH6 via Ethernet or via Wifi.  Knowing this helps us partition the problem space further.  Also, I'm not entirely sure whether earlier in the thread you said that the browsers on your Android devices were working, so it would be useful to confirm this, yeah or neah.

 

Edit: Going back, I see you wrote "wifi still works using my browser on android, but not any apps", so that looks like a "yeah".  And I assume that references to "Samsung browser" referred to the browsers on your Samsung Android devices, not the browser shown above running on a Samsung laptop.

 

If the latter is true then the first port of call should be to use the Android browser on the same IPv6 test site.

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mikeyaj
Aspiring Contributor
196 Views
Message 48 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

The laptop is Ethernet cable connected 99% of the time

The browsers on the phone is working for most things bar Google play store. But the web version. Of course the app doesn't work either like the rest of the aps

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mikeyaj
Aspiring Contributor
195 Views
Message 49 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

Maybe a Google issue ?
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mikeyaj
Aspiring Contributor
189 Views
Message 50 of 59

Re: WiFi and ethernet connections not fully working (ipv6 issue)

The test was done on the phone browser
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