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Busyali
Newbie
184 Views
Message 1 of 7

WiFi connectivity

My son has a lenovo tablet that is refusing to connect to the bt WiFi, I thought it was a tablet issue as it has done this before but fixed post a hard reset. However I have just tried to connect the tablet via a hot spot on my phone and ir works perfectly, so is it a problem with the tablet or my WiFi. Incidentally the WiFi is hooked up perfectly to every other device in the house. 

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bratman91
Aspiring Expert
173 Views
Message 2 of 7

Re: WiFi connectivity

If you have other devices that are connected to your router via wifi, then I can’t see how there could be any problem with the router or wifi. Does the tablet settings allow the router SSID to be deleted or forgotten?  If so, I would suggest deleting it and then reselecting it so that you have to enter in the password. 

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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: WiFi connectivity

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Busyali
Newbie
125 Views
Message 4 of 7

Re: WiFi connectivity

Thanks, I have tried removing it an readding it a couple of times. Interestingly it does work when I connect it to my phone as a hot spot. Think it must be a problem with the tablet. But I may try the channel switch as suggested. Just seems a lot of hassle just to get the one device to work when everything else is fine. 

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Distinguished Sage
Distinguished Sage
113 Views
Message 5 of 7

Re: WiFi connectivity

Providing you don't have a SH2 try splitting the 2.4/5ghz networks as some devices don't like them combined. 

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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Distinguished Sage
Distinguished Sage
109 Views
Message 6 of 7

Re: WiFi connectivity

When you delete/forget the BT hub's wireless connection on the tablet, carry out a soft reset of the tablet before trying to re-connect to the hub.

If you are not sure how to do the soft reset try an Internet search for your model of tablet.

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bratman91
Aspiring Expert
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Message 7 of 7

Re: WiFi connectivity

You have probably already tried this but restarting the router might help.

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