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SRB
Aspiring Expert
1,313 Views
Message 1 of 78

WiFi cutting off on HH3 every few mins since yesterday.

Since Thursday morning my HH 3 keeps dropping it's wireless connection every few mins. The wifi light on the Hub goes off, it comes back up and all devices try to connect to something called btwifi x. Each time it happens I have to go to the WiFi settings on a device (happening on Android and Apple) and manually "forget" this network. Then it connects happily to the home network for a few mins before doing the same again. Wired connections are fine and it isn't a channel issue, no one near my channel, I have tried 3 different channels over the last 48 hours just to be sure. Have switched Hub wireless off and today am using an old wired to hub wifi access point, no drop out at all on any devices. Did BT push something to the HH3 this past week that has caused this issue???
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77 REPLIES 77
Distinguished Sage
1,299 Views
Message 2 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

sounds like a faulty hub contact CS on 08001114567 if still in contract
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Distinguished Sage
Distinguished Sage
1,295 Views
Message 3 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

have you tried a factory reset - hold recessed button on back until lights flash



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lahdelah
Contributor
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Message 4 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

You are not alone! Same here. Everything wireless just disconnects then reconnects, constantly. I was just looking at the firmware to see if they'd pushed something out by my firmware is pretty old. Used a wifi scanner to check channel usage, moved the channel around but still get the same. Android, IOS... all do the same.

SRB
Aspiring Expert
1,280 Views
Message 5 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

Really odd, yes I did reset the hub, but made no difference. It isn't the bb connection. Wired devices are fine, as in the now wired access point. That's why I was wondering If BT have tweaked the hh3 s/w recently. At least I'm not alone!
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Distinguished Sage
Distinguished Sage
1,277 Views
Message 6 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

resetting back toi factory setting rseets config file so not just for internet conenction - different to just a normal reset



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SRB
Aspiring Expert
1,274 Views
Message 7 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

Also loses all custom settings - a right pain.Smiley Mad

(Saving the config file and restoring it just leaves you back at sqaure one too)

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Distinguished Sage
1,269 Views
Message 8 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

you can tell if there have been any firmware updates by looking at the bottom of every page in the hub manager
SRB
Aspiring Expert
1,260 Views
Message 9 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

No, that doesn't tell you when it was updated - just what version it's running. It's running the latest version listed on the BT site, but I have no idea how long it's been running that for. 

 

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Distinguished Sage
1,246 Views
Message 10 of 78

Re: WiFi cutting off on HH3 every few mins since yesterday.

The date is normally shown next to the version number and the last update was months ago if that helps you