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Metalmogg
Beginner
794 Views
Message 1 of 3

WiFi not working service keeps dropping, says reported 11/11/2019 will be completed 21/12/2019

How do you stop the service dropping the wifi when watching on amazon firestick or do you need to have the tv hard wired as not until the 24th the problem it says will be resolved, on the lap top cant connect certain sites frustrating

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albertj
Recognised Expert
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Message 2 of 3

Re: WiFi not working service keeps dropping, says reported 11/11/2019 will be completed 21/12/2019

Hi @Metalmogg ,

Welcome to the Community!

If there is a fault in your area / with your service, then (as long as you have a good wi-fi signal) using a wired ethernet connection will not resolve the fault.

Is your router solid blue, all the time?

Thanks

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jk494
Aspiring Contributor
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Message 3 of 3

Re: WiFi not working service keeps dropping, says reported 11/11/2019 will be completed 21/12/2019

Sounds the same as my fault. Starts with the WiFi but when you investigate further its not just a WiFi issue.

The fault seems to be at the BT server end and the way it prioritises information, lots of postings on the community that all seem to be revolving around this common item.

My posting is entitled - Broadband Drop Outs

 

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