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shw
Beginner
621 Views
Message 1 of 4

WiFi quality

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WiFi from my BT Home Hub 3 has worked ok for the past 5 years.

For the past week it has only worked when I am in the same room as the hub.

I have restarted the hub and all mobile devices (Android phones and tablet) but have seen no improvement.

 

Any suggestions?

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage
612 Views
Message 2 of 4

Re: WiFi quality

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Call customer services and ask for replacement hub  if you are still in contract as your current one is faulty.

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shw
Beginner
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Message 3 of 4

Re: WiFi quality

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Many thanks. Will do.
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shw
Beginner
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Message 4 of 4

Re: WiFi quality

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A new hub will arrive tomorrow. Amazing service. Thanks again.
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