cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ljw1
Beginner
489 Views
Message 1 of 4

WiFi random drop outs

Keep getting seeminly random drop outs on my home computer at various points throughout the day, most noticeable when gaming or WFH. Drop outs last for 4 or 5 seconds, cant figure out whats happening. Issue first occured around 2 weeks ago. 

Technical Log (From when a drop out took place), have been connected since 9am but first drop out occured at 15:51

15:52:45, 09 Mar. admin login success from 192.168.1.173

15:52:19, 09 Mar. admin timeout from 192.168.1.173
15:51:45, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:51:45, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:51:16, 09 Mar. DHCP device Connected: 192.168.1.173, a4:b1:c1:8f:fd:77, DESKTOP-PDRIFSL
15:51:16, 09 Mar. 5G Client associate from a4:b1:c1:8f:fd:77 (IP=192.168.1.173) RSSI=-46, Rate=866Mbps, host DESKTOP-PDRIFSL
15:51:15, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:51:15, 09 Mar. LAN [ADD] ARP 192.168.1.173 with a4:b1:c1:8f:fd:77 from br0(wl0)
15:51:15, 09 Mar. Receive a DHCP request
15:51:11, 09 Mar. LAN [DEL] ARP 192.168.1.173 with a4:b1:c1:8f:fd:77 from br0
15:51:11, 09 Mar. WHW INFO A station STA(A4:B1:C1:8F:FD:77) leave WHW infrastructure
15:51:11, 09 Mar. ARP [del] br0 192.168.1.173 a4:b1:c1:8f:fd:77
15:51:11, 09 Mar. 5G Client disassociate from a4:b1:c1:8f:fd:77 (IP=192.168.1.173) RSSI=0, Rate=0Mbps
15:51:11, 09 Mar. 5G client Mac: A4:B1:C1:8F:FD:77 Deauthentications (Reason:Unspecified)
15:50:56, 09 Mar. 5G Client associate from a4:b1:c1:8f:fd:77 (IP=192.168.1.173) RSSI=-46, Rate=866Mbps, host DESKTOP-PDRIFSL
15:50:56, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:50:56, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:50:55, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:50:55, 09 Mar. ARP [add] br0(wl0) 192.168.1.173 a4:b1:c1:8f:fd:77
15:50:55, 09 Mar. WHW INFO A station (SmartHub2)IF[5G](60:8D:26:34:2D:6E):STA(A4:B1:C1:8F:FD:77)(Legacy Device) join WHW infrastructure
15:50:55, 09 Mar. Receive a DHCP request
15:51:15, 09 Mar. WHW INFO A station (SmartHub2)IF[5G](60:8D:26:34:2D:6E):STA(A4:B1:C1:8F:FD:77)(Legacy Device) join WHW infrastructure
15:51:15, 09 Mar. ARP [add] br0(wl0) 192.168.1.173 a4:b1:c1:8f:fd:77
15:50:55, 09 Mar. 5G client Mac: A4:B1:C1:8F:FD:77 Deauthentications (Reason:Unspecified)
15:48:55, 09 Mar. ARP [add] br0(wl0) 192.168.1.216 c4:e9:84:81:11:5b

 

Router Info

Product code:Smart Hub 2
Serial number:+091300+2046027323
Firmware version:v0.24.04.11017-BT
Firmware updated:Tue Dec 15 09:40:53 2020
Board version:R01
GUI version:1.71 05_06_2020
DSL uptime:1 days,16 Hours05 Mins59 Secs
Data rate:1000 Mbps / 1000 Mbps
Upstream error control:Off
Downstream error control:Off
Data sent / received:2.6 GB Uploaded / 23.0 GB Downloaded
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-6HATMP
2.4 GHz wireless channel:Smart (Channel1)
5 GHz wireless network name:BT-6HATMP
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:60:8D:26:34:2D:6C
Software variant:-

0 Ratings
Reply
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
454 Views
Message 2 of 4

Re: WiFi random drop outs

Turn of auto wireless. Have you tried using a wifi analyser on your phone and see what networks and channels are in use round about you then either select a free channel or less congested channel where your wifi signal is strongest



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
ljw1
Beginner
448 Views
Message 3 of 4

Re: WiFi random drop outs

There isn't too much network interference around me - but i will try and change the channels. Thank you for your help.  

What are you referring to when you say to turn off auto wireless? Is it a setting on the router? Sorry! 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
442 Views
Message 4 of 4

Re: WiFi random drop outs

From your hub stats you have wireless channel on auto select so hub changes the channel  automatically whereas you may find a fixed channel works better for you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply