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GordonS
Beginner
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Message 1 of 2

WiFi stopped working on several devices

This week we've noticed the wifi connection was no longer recognised on a number of different devices.  There's no obvious reason and nothing consistent e.g, Kindle, iPad and PC all couldn't connect but Macbook, iphone and Samsung TV all OK so far.  It's resolved by forgetting the BT wifi on each device and then re-connecting.  Anyone else seen this problem and know why?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: WiFi stopped working on several devices

Welcome to this user forum.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Also try separating and renaming the SSIDs as that can cause problems with Apple stuff.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

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