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1moggy3
Beginner
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Message 1 of 2

Wifi connected no internet

On my New Nokia 3 mobile I have connected to WIFI on my BT Home Hub 5 which is connected to the internet but on my mobile it say WIFI connected no internet connection.Need simple language as age 72 and not very technical.Thank you for any help.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Wifi connected no internet

Make sure that you are connecting to your Homehub's SSid (name) and not BTWifi. It should be something like BTHomehub5- abcd-1.

When you connect you enter the wireless passkey that is on the label on the Homehub. Do not use the Admin Password.

See links

https://bt.custhelp.com/app/answers/detail/a_id/9692/~/how-to-set-up-a-wireless-connection

Also make sure that you have "Smart Set Up" on the Homehub turned off.

See link

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...


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