Evening all, I have a HH5 and BT Infinity, ever since I've had the HH5 (around 4 years) the wifi has dropped out occasionally and I've just put up with it BUT lately it's happening more often. I haven't changed anything lately sure not quite sure why it's happening.
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Possibly your neighbors have router set to same channel as you. Have you split the 2.4/5ghz networks and added a 5 to the 5ghz network? Have you tried changing the wifi channel?
Thanks for your reply, channel selection is set to automatic and there are some phones/tablets on 2.4 and 5.0ghz. Not quite understanding the "added a 5 to the 5th network.
If you split the networks on hh5 then both get same SSID so to identify which network is which you just add a 5 to the 5ghz SSID
I would check what channels your neighbours are using and try and select a channel manually
I've changed channel from atomatic to channel 6, no problems so far but it is very random.
It could be either noise on the line, or a hub problem.
Do the lights change colour on the home hub when you get the disconnects?
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Just tried the "quiet line" test and there is very very slight noise, nothing bad though.