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Beginner
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Message 1 of 7

Wifi dropping out

My computer is connected on a ethernet -> wifi disk connection. if i perform a speed test in browser, i get around 50mbps down. watching youtube/netflix i have no issue and same when downloading files. however whenever i play any sort of game, my wifi almost totally drops out, at most usually it only draws 50kbps, which for a game like fifa or warzone is incredibily painful, however more recently ive noticed the same issue as ive started to use microsoft teams for school lessons, which makes understanding what my teachers are saying very stressful. Ive already reinstalled windows, and reset all network setting on my computer in the hope that would fix it, with no joy.

Any suggestions are more than welcome 

Josh x

 

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6 REPLIES 6
Recognised Expert
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Message 2 of 7

Re: Wifi dropping out

What's a ethernet > WiFi disk connection??? Are you connecting to the Hub via Ethernet or WiFi? 

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Beginner
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Message 3 of 7

Re: Wifi dropping out

im connected via ethernet to a bt wifi disk, which is connected to the bt hub itself
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Anonymous
Not applicable
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Message 4 of 7

Re: Wifi dropping out

Is it the black or white disc and what colour is the LED on the disc when the problem is exhibited

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Beginner
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Message 5 of 7

Re: Wifi dropping out

black disk, and the light remains blue at all times
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Aspiring Contributor
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Message 6 of 7

Re: Wifi dropping out

Open a command prompt window, type ipconfig /release, then Enter. Type in ipconfig /renew, then Enter. Restart the computer.
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Beginner
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Message 7 of 7

Re: Wifi dropping out

ive tried this and nothing has changed unfortunetly
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